By: Elizabeth Galewski

What is the digital employee experience like for the members of your team? If you’re not sure, then it’s time to find out.

Retaining talent has been a significant priority for businesses of all kinds since the COVID-19 pandemic struck and the “Great Reshuffle” took place. As the Baby Boomer generation retires in increasing numbers, the squeeze on businesses to keep their employees — much less to attract new ones — is expected to continue.

Meanwhile, remote work has become common, which means today’s workers increasingly expect technological tools that enable them to collaborate in real time from far-flung locations. As a result, some experts have even declared a “Decade of the Digital Employee Experience.” 

Yet many businesses lack specialists who can help ensure the kind of positive, even pleasurable, digital employee experience that today’s workers increasingly demand. The good news is that LineZero, an innovative IT company, assists businesses with their digital employee experience.

Understanding the digital employee experience

LineZero offers a wide variety of IT consulting services, including helping businesses enhance their digital employee experience.

“Basically, the digital employee experience can be defined as the way your business uses technology to enable team members to do their jobs,” says Greg Sugar, Vice President of Operations at LineZero. “The more efficient and effective these systems are, the more productive your employees will be. If your business’s digital employee experience hasn’t been well thought-out, however, your team members can face unnecessary barriers, which naturally leads to frustration and decreased productivity.”

According to Sugar, a comprehensive digital employee experience should include communication tools and a central platform where employees can always access the latest information. Moreover, technology solutions should be designed to help employees and their supervisors track the progress of their work, spot any issues before they become urgent, and commend people for completing their assignments.

However, creating an effective digital employee experience involves much more than just installing a software suite. “The right digital solutions will enable you to not only engage your team members but also to motivate and inspire them,” Sugar says. “Technology should nurture a connected and uplifting corporate culture.”

Empowering employees from the beginning

LineZero’s experts help businesses understand the state of their current digital employee experience, empowering them to make the changes that will optimize their team for the future.

“Our process begins with a thorough assessment of your current technology and operations,” Sugar says, emphasizing the importance of inclusion and active listening during this process. “It’s important for all the stakeholders to have a voice,” he explains. “We also like to loop in the whole team early, which boosts employees’ ownership in the transition, helps ease any resistance to change, and makes everything go smoother.”

In this way, LineZero empowers your employees from the very beginning.

Strategic planning comes next. “Every business is different, so we develop a range of options,” Sugar says. “That way, they can pick the package that’s going to help them realize their vision for the company.”

LineZero supercharges the digital employee experience

LineZero’s solutions can also engage and motivate your employees more than ever before. “We have three key partnerships with technology solutions through Blink, Workvivo, and Simpplr that can turbocharge the digital employee experience,” Sugar says.

The three leading employee experience platforms LineZero has partnered with provide secure intranets for employees and look and feel like social media platforms. Team members can use them to stay in contact and collaborate, post updates about specific assignments, recognize each other’s contributions, and show appreciation.

“One of the really exciting things about these tools for management is that they can measure employee performance and engagement,” Sugar says. “They can even be set up to generate reports on a regular basis, so leadership always knows what’s going on.”

LineZero’s experts can help businesses understand each option’s exact capabilities so they can select the platform that will best serve their employees. “You’ll also get a cybersecurity system, as well as all of the necessary licenses for the software,” Sugar explains.

LineZero provides support during and after the transition

After LineZero’s experts help the business select the right technology, they create a clear, practical roadmap for its deployment. This includes detailed plans for how the technology will be integrated with legacy systems.

LineZero’s experts draw on deep experience in a wide range of industries, including finance, retail, hospitality, manufacturing, healthcare, education, and more. “Whatever sector you’re in, chances are we’ve got staff with the relevant background,” Sugar says. “Some of our people even specialize in working with nonprofits.”

In addition, LineZero provides the training your staff needs to take advantage of their new system’s full potential. “If they ever forget something or run into an unexpected problem later, we are always available to provide support,” Sugar adds.

According to Sugar, another advantage of LineZero’s approach is that it delivers empirical results that can be measured. “We don’t just say we’re going to grow your business,” he says. “You can see the improvements for yourself.”

LineZero helps businesses get the most out of their digital transformation

“Digital transformation is a necessity in today’s world,” Sugar notes. “Unfortunately, even when businesses invest in cutting-edge technology, they don’t always get the most out of it since they haven’t put adequate attention on their digital employee experience.”

LineZero helps businesses fully leverage their digital transformation, ensuring the focus stays on the human beings who are actually doing the work. 

“At LineZero, we can help you leverage technology to build and reinforce an employee-first company culture,” Sugar says.

Published by: Holy Minoza