Found on office coffee mugs across Australia, the wry, satirical statement ‘The beatings will continue until morale improves’ may be tongue in cheek. Still, it’s also symptomatic of a traditional (and ineffective) leadership model.
It’s a model that emphasizes a power discrepancy between leaders and other employees, and it highlights the often dysfunctional relationship between those who develop strategy and the teams responsible for its implementation.
One man who has been exposed to the damage that can be caused by a disconnect between teams and leadership and has provided invaluable advice on how to address the issue is serial investor Stuart Earl, Managing Director of Earl Management Co.
According to Stuart, successful leaders and the teams that follow them all exhibit the same behaviors, including focus, consistency and discipline. He maintains that without them, any organization would be at a competitive disadvantage. Stuart learned this lesson early as a sniper in the Australian military, and he believes it should guide Australian business leadership.
The Military Mindset and Business
Experience has taught Stuart Earl that the military approach can be directly applied to a fast-moving commercial environment, especially when it comes to getting the best from teams.
“The key success factors for any team are clearheaded leadership, effective problem-solving, innovative thinking, collaboration, clear communication and unwavering focus.”
Stuart’s experience, both in the military and as an investor, has taught him that two similar businesses can operate side by side, but the one with a high-performing team, a strong culture, innovative and focused members, and solid leadership will outcompete the other.
Business as a Battleground
According to Stuart Earl, one advantage military personnel have on the battlefield is that every team member undergoes the same conditioning. Each individual understands the common mission and is clear on the strategy and tactics needed to achieve it, as well as their specific role.
“I’ve applied these lessons to every company I’ve advised, focusing on team-building to boost performance in competitive environments. Empowering a team delivers remarkable results. During a recent acquisition, I worked with a leadership team that had missed an earlier opportunity due to issues with their sales process. We established a new team to improve the front end of the customer journey, streamlining interactions and eliminating inefficiencies. This move generated additional revenue.” It’s just one example of how high-performing teams that address customer pain points and enhance efficiency can create a competitive edge.
Stuart stresses that high-performance teams also have clear, measurable goals. As a guiding principle, he cites Peter Drucker’s famous maxim, “You can’t manage what you can’t measure.”
“A clear goal is essential for any team to outperform the competition, and progress toward that goal needs to be measured.
“The mission is important, but it’s also about measuring the results of initiatives and ensuring the right outputs. Leaders need to make sure that people understand their contribution to success and be able to track their contribution to successful business outcomes.”
Commerce at the Speed of Light
Companies of all sizes and stages of maturity face the same challenges in their efforts to dominate the competitive landscape, and according to Stuart Earl, this requires business leaders to adopt new strategies.
“Startups are probably going to find raising capital easier than it was in 2023, but it’s still not going to be a walk in the park. Established organizations are also going to face new competitive pressures as consumer confidence bounces back. This means organizations need to secure the best and brightest talent, but how you handle that talent will mean the difference between success and failure.”
This serial investor leverages organizational guru Gary Vaynerchuk’s strategy: ‘Hire fast. Fire fast. Promote fastest.’ He emphasizes the importance of swift action, shaking up the status quo, and eliminating inefficiencies. According to Stuart Earl, this principle applies across all business areas, but it’s especially applicable to human resources.
According to Stuart, hiring mistakes can be corrected only by staying focused on business goals.
“Ignoring human resource problems only makes things worse. If someone isn’t the right fit, make adjustments promptly. Even if an employee is underperforming in one role, they can still bring exceptional value to the organization; they may just need a change of focus.”
Leadership and Culture
Adding to the complexity of team success is the fact that a chain is only as strong as its weakest link. Buy-in from all levels of the organization is crucial, and to achieve that, you must foster a set of shared values.
“You can have a team where every member buys into the strategy, but without a shared corporate value system, achieving the company’s mission becomes incredibly difficult.”
Stuart has learned many lessons about teamwork from his experience as a military leader, serial investor, and Managing Director. One lesson he is particularly passionate about is the importance of leadership.
“Even with top leaders and talent, if leadership doesn’t live the corporate value system, there will be a disconnect. When staff embraces core values but executives don’t, this disconnect almost inevitably results in poor team performance.”
Stuart Earl strongly believes that leaders set the tone for collaboration and that fostering creativity and allowing team members to contribute without hesitation is one key to unlocking the value of human resources.
“Your employees often have unique perspectives. They’re usually much closer to the customer experience and can, therefore, provide you with invaluable feedback. Empower them, and you’ll unlock a wealth of ideas that could transform the way your organization operates. Trust your team, and they’ll trust you.”
Stuart is at pains to emphasize that getting the most out of teams means mentoring team members.
“I’ve personally benefited from mentoring and always looked to those for advice who have achieved what I’m aiming for. I’m currently mentored by Aaron Sansoni, and I pass on the lessons I’ve learned to company leaders who are part of the team at Earl Management Co. almost every day. Aaron has a saying: ‘Every accomplishment starts with the decision to try.’ It’s a philosophy that I advise investors to live by. Take the first step towards success, pay attention to the detail, and most importantly, commit to going the distance.”
Stuart Earl blends education, an entrepreneurial mindset, and military experience into a formula that has transformed the fortunes of many leading Australian organizations. Learn about Stuart on LinkedIn or find out more about his proven business approach on his website.
Published by: Nelly Chavez
